HomeForumCasinosCasino ProvidersStay away from the casino branch Versus Odds B.V

Stay away from the casino branch Versus Odds B.V

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Novice
Game Enthusiast B&W
55 posts
Member since:

Initially I had a good experience with registering and depositing.

The frustrating part comes when needing to verify my account.

As a Senior UI/UX designer working in this industry for 10 years now I know what is a good user experience and what is not. When you want to verify your account at Bet24-7 you can only upload ONE file. This seems to be part of their business model so they can delay payments to their customers.

Since you can only upload one file I do like anyone else would do and upload an image of my front ID.

Then they wait 1-2 days before sending the obvious email to your registered email saying you have "forgot" to upload your ID Back, bank statement and pictures of cards. Now I have been in the limbo for the last three days after emailing them the complete set of KYC required documents. I dont think I will get a reply anytime soon and if I do they probably will make up a story that the image is not clear enough or something similar.

Then the limbo continues.

When you reach out to the customer service they cannot help you at all. They will tell you that finance department is an outsourced company and they cannot support you. So in reality the customer service could just be ran by AI bots at this stage. I have 800euro queing for withdrawal now that they consciously delay so we gamblers continue playing and dont cash out winnings.

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Novice
Game Enthusiast B&W
40 posts
Member since:

Worst casino brand of them all

Novice
Casino Critic B&W
43 posts
Member since:

They are totally useless. Look at their KYC page. You can only upload one image. LOL. So you can literally not get verified through their site.

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Novice
Game Enthusiast B&W
44 posts
Member since:

Thanks for sharing. This casino is highly untrusted among many affiliate markets. Have a look at their rating on askgamblers.com and casinoguru.com. Do NOT play on this site. I have no idea how they managed to attain a curacao license but I think they will loose it very soon.

Novice
Game Enthusiast B&W
54 posts
Member since:

Im still waiting to see any human being paid out from this casino branch :D. Let me share a link with all their registered casinos so people on gambleboost at least knows who to stay away from. https://www.askgamblers.com/online-casinos/companies/versus-odds-b-v

Novice
Game Enthusiast B&W
53 posts
Member since:

They have really low trustability score on most affiliate sites.

Novice
Game Enthusiast B&W
50 posts
Member since:

Their trust index is 2.0/10 on casino guru. Be careful. But I did also see resolved cases on Askgamblers. I would stick to other curacaos such as betandplay. even though their customer service is run by AI.

Novice
Game Enthusiast B&W
52 posts
Member since:

I would say give them some time but of course not weeks 😀

Novice
Feedback Receiver B&W Game Enthusiast B&W
57 posts
Member since:

Seems they are not complying to the laws of the Curacao License. Have you filed a complaint to Curacao? They would reach out to them and revoke their license if they dont comply to the compliance standars sat by curacao. Best of luck.

Novice
Game Enthusiast B&W
55 posts
Member since:

Update: They did pay me out but I felt so mistreated as a player having to wait without being informed of anything. Took 11 days to get paid.

Novice
Game Enthusiast B&W
53 posts
Member since:

Guys, just have patience. They are legitimate but the infrastructure still needs alot of work. I got paid it just took forever.

Novice
Game Enthusiast B&W
50 posts
Member since:

They do pay out but they will try all in their power to conceive you and pay as late as possible

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